Notes for our EyeSpytm users &  Life Cam.  equipment:

Here are dome of the problems we have encountered:

Sept 25 2008

Q. I have a  white  ring on every image and image is not in focus

A. See the previouse  notes  about the rubber eyering. You need to push the camera against the face to :

1. steady the camera and

2. to block out most of the ambient light.

If there is too much light from a sunny window or overhead  spot  lights ask the patient to hols up a magazine or clipbaord.

July 11 2008 

Q. Any tips for installation problems ? I have installed (lifecam) on my laptop with no problems, but when I try installing it on my pc (just recently clean installed reformatted etc running windows xp service pack 2) it tells me “ I am out of hard drive space or an unexpected errors have occurred” – I have over 18gb free space on my hard drive so can’t work out what is going on

A. It could be lack of paging space. Right click on 'My Computer', select properties, Advanced. Check performance settings. Under advanced (again!) settings you should see virtual memory allocation. It should be set to roughly the same amount as physical memory if you have about 2GB, about 1.5 times the amount of memory if less than 2GB or about 2GB if less than 1GB (or if you don't want to appear to sophisticated just say set it to 2GB).

If virtual memory is not the culprit then you have mismatched DLL files. One (or more) DLL file is incompatible with the operating system. Trying to find out which one is going to be exceptionally difficult (unless you can see that one of the installed applications may have been designed for Windows 98).

Also hit CTRL-ALT-DEL and take a look at the processes under task manager. Check how much memory they are using and if possible kill the one that uses the most but is not related to system (you need a little bit of experience to find out which one that can be).

The last possibility is a virus but given that the system was recently reinstalled it is not very likely.

Stuffing up of computers is not unusual. Depending on the order of driver install it is possible to corrupt the system in such a way that it will become unusable. It does not mean that the last program installed was bad or corrupted something. It could be any of the bad drivers loaded previously. That's the reason that often it is hard to recommend to even to try to fix it because it may take longer than reinstall of everything (if you lucky) or you may have to reinstall after days of trying (if you are not), Sometimes it's not necessary to need an excuse. My system started to play up a couple of weeks ago for no reason at all, nothing new was installed.

Most likely this lady was just unlucky that she had something installed on her system that got upset by the camera. With almost everybody using a digital camera nowadays they often have various and strange utilities that are used to process the images and data from the camera. Any  of these could interfere with your setup.

Here is a novel solution I found on the web:

"I got lucky and I found a solution to the driver and software problem with the VX-3000"

"The first thing you see when you open your new VX-3000 is a label on the USB plug that tells you specifically to install the software and then plug the webcam.... People.....the answer is simple....  don'tt you ever follow instructions....I followed the instructions and it didn't worked at all the installation from CD.......So I did exactly the opposite...I broke the label....and plugged in the cam......the installation program of Vista began.....asked me for the installation CD....I inserted it.....and VOILA!!.....one camera perfectly installed.

I hope it works for you all...have fun"

Feb 2008

I have problems coordinating:” The image moves opposite from what I expect” and

"How can I hold the camera, focus and click at the same time"?

Hum...

Use both hands to set the best focus and then use one hand to hold the handset and one hand to click. You see the distance to the eye is NOT going

to change so you still have the same focus and the next eye will most likely be OK too.

The coordination: It's like looking in the mirror, you must have trouble getting that eyebrow plucked as well.